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Complaints Procedure

CUSTOMER CARE

T25 Group Ltd always endeavours to provide the best service.  However, on rare occasions there may be times where a customer may not be completely satisfied. 

To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.

BUSINESS COMPLAINTS PROCEDURE 

On receipt of your complaint the business aims to respond within 5 days.  

The business will arrange a convenient date to come and view and/or remedy the situation.

In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service.  Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.

The business has access to an Ombudsman service for our domestic contracts for installation, service, repair and maintenance as part of the Which? Trusted Traders Endorsement.  If you choose to, you can refer your complaint to the Dispute Resolution Ombudsman.  Before the Dispute Resolution Ombudsman can deal with your complaint you will need to contact Which? Trusted Traders on 0117 456 6031 who can explain if you are eligible to use the Ombudsman’s services.

                                                                                                  
Email:       hello@t25group.co.uk                                          
Phone:      0333 444 2019                                                    
Website:    T25.co.uk

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A Step-By-Step Guide To Replacing Your Conservatory Roof
A tiled conservatory roof can add both value and functionality to your home.
Installing a new conservatory or upgrading an existing one is a great way of improving your home.

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Want to speak with an advisor? Give us a call on: 0333 444 2019

Our friendly team will be pleased to help with any questions you may have.

Finance your project today

Phoenix acts as a credit broker (it is not a lender) and can introduce you to a loan for the cost of your conservatory from a panel of lenders.

LOAN TERMS AVAILABLE FROM 3 – 10 YEARS.

Interest rates available from 11.9% APR Representative.

T25 Promise

We strive for 5 star reviews so you can be sure that you will get great service throughout your project. Our promise to you is:

 

Areas We Cover

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